Use case · AI to call utility company
Written by ClawCall · Published · Updated
Have AI call your utility company
Utility companies are notorious for long hold times. ClawCall is an AI phone assistant that calls your utility on your behalf — to dispute a bill, report an outage, start or stop service, or ask about a meter reading. It waits on hold and texts you the result with captured transcript evidence when present.
Try this for free →Sample task
Call ConEd at +1-800-752-6633 and start service for Apt 4B at 247 Bleecker St, NYC effective June 1. Account holder Alex Chen, DOB 1991-04-08. Loop me in for SSN entry.
Sample transcript
AI: Hi, I'm calling on behalf of a new customer to start electric service for Apt 4B at 247 Bleecker Street, NYC, effective June 1.
Human: I need the SSN of the account holder to run the credit check.
AI: Let me loop in the account holder — they'll provide the SSN directly.
When ClawCall is the right fit
- Disputing a bill
- Asking about an outage ETA
- Starting or stopping service (with you in the loop for ID verification)
When ClawCall is not the right fit
- Anything where you'd need to speak SSN or full card numbers without bridging in
FAQs
What if they ask for my SSN?
Use bridge_number — the AI patches you in for sensitive ID entry.
Can it report a power outage?
Yes. Many utilities have a self-service IVR for outage reports; ClawCall navigates it for you.
Can it set up auto-pay?
No — it won't speak card numbers. You can do that yourself once service is started.
Looking for something else? See all use cases, explore ClawCall's calling capabilities, or evaluate the AI phone call API.