Call screening and your data

Before placing an outbound call, ClawCall uses an AI safety check to review your request. This also applies to calls requested through connected assistants such as ChatGPT and Claude.

The check looks for requests involving fraud, threats, harassment, unwanted repeat contact, and other prohibited uses. It can also block requests that are unclear or ask the AI to collect the call recipient's own card details, SSN or other government ID, passwords, one-time codes or health information.

• Your call instructions, destination phone number, request time, and any personality instructions for the AI, including saved personality settings.
• Your account ID and profile name, when available.
• Up to five of your account's most recent outbound calls. This can include their phone numbers, call IDs, dates, status, instructions, personality, greeting, voice selection, and the phone number used to connect you to a call.
• Available transcripts from those recent calls, including who spoke, what they said, and when. Captured conversations during a consultation or after you join a call can be included too.

Recent transcripts help the check recognize situations such as a recipient asking not to be called again. Only available call history is used, and long requests or histories may be shortened before screening.

ClawCall deletes these transcripts 7 days after each call ends, as described in our Privacy Policy. Once deleted, they are no longer available for future screening.

ClawCall sends this information to Anthropic, whose Claude model runs the safety check. There is no fallback provider: if the check cannot run, ClawCall does not place the call.

Anthropic handles this information under its commercial API terms. This is not a promise that the provider keeps no logs or other records.

No call is placed if the check rejects the request or cannot complete. ClawCall returns an explanation and guidance about what to do next.

ClawCall records these attempts for review and abuse prevention. The record includes the account ID and IP address when available, destination number, instructions, personality, time, outcome, and the explanation and guidance returned. A rejection reason is recorded when the check rejects a request.

You may give your own details to a business or agency for your errand, including date of birth, address, account or member numbers, insurance IDs, health details and PINs, and request your own records. This includes acting for a family member you manage errands for.

For passwords, live one-time codes and full card numbers, prefer loop-in or a private consult so the value is spoken live instead of written into the task, where it would be stored.

Joining a call does not automatically make the conversation private or unrecorded. Depending on your call settings, recording and transcription can continue after you join.

Read our Privacy Policy for more about call data, retention, and your choices. For questions or privacy requests, email support@clawcall.dev.