Use case
Have AI call the airline for you
When a flight gets cancelled, the airline's phone line can mean hours on hold. ClawCall is an AI phone assistant that calls the airline for you, stays on the line through the hold queue, and asks to rebook you within your instructions when an agent picks up. It loops you in when there is a choice to make or the airline needs you.
How the rebooking call works
Call while you watch the app. The app usually offers only what the airline's system picks for you; a reservations agent can look at more options.
Write the brief
Give the confirmation code, the passenger's name, the cancelled flight, and when you need to arrive. Rank the options you would take, and say what not to accept, such as a travel credit in place of a flight.
ClawCall dials and works the phone menu
It speaks or keys in the confirmation code when the menu asks and picks the option for cancelled or changed flights.
It waits on hold
It stays on the line through long hold queues, subject to the active call's runtime and service availability. You keep checking the app in the meantime.
It asks for your options in order
When an agent answers, ClawCall explains the cancellation and asks for your first choice, then the next. It can ask about a seat on a partner airline, a refund, or a hotel voucher if those are in your brief.
It loops you in for payment or verification
If the airline needs a card payment, a verification code, or your own decision between two options, ClawCall calls you, explains who is waiting, and connects you if you agree.
It reports back
You get the new flight and confirmation code if one was booked, or the options the agent offered, with captured transcript evidence when present.
Example call
A written example of how the call goes. It is not a recording of a real call.
You askCall the airline's reservations line at 1-800-555-0133. Confirmation XYZ123, passenger Jane Smith. Her 6:15pm flight from Dallas to Chicago tonight was cancelled and she needs to arrive by 11pm. In order: (1) the 8:05pm flight tonight if it has a seat, (2) a seat tonight on a partner airline, (3) a flight before 7am tomorrow with a hotel voucher. Don't accept a travel credit instead of a flight. If they need a card payment or verification code, loop me in.Transcript
- Business
- Thanks for holding, this is reservations. How can I help?
- ClawCall
- Hi, I'm an AI assistant calling for Jane Smith, confirmation XYZ123. Her 6:15pm flight from Dallas to Chicago tonight was cancelled, and she needs to arrive tonight.
- Business
- The 8:05 is sold out. I have a 6:40 tomorrow morning.
- ClawCall
- That's too late for her. Can you rebook her tonight on a partner airline?
- Business
- Let me check. I can move her to a partner flight at 7:45 tonight with no fare difference.
- ClawCall
- Please book that. What's the new confirmation code?
- Business
- EZUNT9. The ticket will be emailed to the address on file.
The brief did most of the work. It ranked the options, said what not to accept, and said when to bring Jane in. Partner rebooking is a commitment some airlines make and others don't, so the agent asked rather than assumed.
If the agent had offered only the morning flight, ClawCall would have asked for the third option, a flight before 7am with a hotel voucher, and reported back if neither was available.
Your refund and rebooking rights
Under the DOT's refund rules, if an airline cancels a flight to, from, or within the US, or makes a significant change, and you choose not to travel or accept what it offers instead, you are owed a refund to your original form of payment, not only a travel credit. If you accept a rebooked flight, that refund right no longer applies, so decide which you want before the call and put it in the brief.
What an airline commits to beyond that, such as rebooking on a partner airline, meals, or a hotel, varies by carrier. The DOT's airline customer service dashboard lists each airline's commitments when the cancellation was within its control. Check it before the call and tell ClawCall which commitments to ask for.
Limits to know
ClawCall calls US (+1) numbers and speaks English, so it can't reach an airline's overseas line. For passwords, live one-time codes and full card numbers, prefer loop-in or a private consult so the value is spoken live instead of stored in the task. It can't change a booking on its own authority: the airline agent makes the change, and ClawCall asks for it.
If you run an AI assistant that watches for cancellation emails, it can place the same call through ClawCall's AI phone call API or hosted MCP connection once you approve it.
Is it a fit?
When ClawCall is the right fit
- Rebooking after a cancelled or delayed flight
- Asking for a refund or confirming a travel credit
- Asking about baggage policies or seat reassignment
When ClawCall is not the right fit
- Calls requiring personal information you do not want shared with the airline
- Award-ticket changes with complex routing. Join the call yourself
FAQs
How long will it wait on hold?
It can stay on the line through long hold queues, subject to the active call's runtime and service availability.
Can it pay change fees on my card?
If you approve a change fee, prefer live loop-in or a private consult for full card numbers so they are spoken live instead of stored in the task. Joining does not promise that recording or transcription stops.
What if the airline asks for a callback number?
Include the callback number you want them to have in your instructions. Otherwise the airline sees ClawCall's outbound caller ID.
Can it get me a refund instead of a new flight?
Yes, if that's what you ask for. Under DOT rules you are owed a refund when the airline cancels and you decline the alternatives, so tell ClawCall to request a refund to your original payment method and to decline travel credits.
Will the airline agent know it's an AI?
Yes, if they ask. Every call opens with a notice that it is being recorded, and ClawCall says it is an AI whenever someone asks.
Can it call an airline outside the US?
It can call an airline's US (+1) reservations number and speak English. It can't dial numbers outside the US or hold the call in another language.
Looking for something else? Related errands: book a restaurant reservation by phone and cancel a subscription you can only cancel by phone. To compare tools, read the best AI that calls businesses for you or the best AI to wait on hold for you. You can also browse all use cases, see what else ClawCall's AI calling handles, or evaluate the AI phone call API.
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