Use case
Have AI call your doctor's office
ClawCall lets you have an AI call your doctor or dentist for you. Tell it the office phone number and what you need: book, reschedule, confirm, ask a question, or leave a voicemail. It dials, works through the phone tree, waits on hold, and speaks with the front desk on your behalf. When the call is done you can get captured transcript evidence when present and temporary recording access when available. ClawCall says it is an AI whenever someone asks.
How the call works
Your part takes a minute or two. ClawCall handles the phone tree and the hold queue.
Tell ClawCall who to call and what you need
Give it the office number, the patient's name and date of birth, the kind of visit in plain words (an annual physical, a cleaning, a follow-up), the days and times that work, and any preference such as a specific clinician or in person rather than telehealth. Add a fallback rule, for example "if Dr. Martinez is full through June, take any internist."
It dials and works the phone tree
The call opens with a notice that it is being recorded. ClawCall picks the scheduling option in the phone menu and waits on hold until someone at the front desk answers.
It talks to the front desk
It asks for an opening inside your window and applies your fallback rule. It can also ask general questions, such as whether the office takes your insurance plan, its office hours, or its new-patient policy.
It loops you in when the office needs you
Some offices want to hear from the patient before they book. ClawCall calls you, explains who is waiting and why, and connects you if you agree. If you can't join, it reports what is still open.
It reports back
You get the outcome: the appointment time if one was booked, any confirmation number the office gave, and what still needs your attention. Captured transcript evidence is attached when present, along with temporary recording access when available.
Example call
A written example of how the call goes. It is not a recording of a real call.
You askCall Riverside Family Medicine at (415) 555-0142 and book an annual physical for Priya Shah, date of birth April 11, 1989. I'd like the first weekday morning after June 10 with Dr. Martinez. If he's full through June, take any internist. In person, not telehealth. Ask whether they take Blue Shield PPO. If they need to hear from me, loop me in.Transcript
- ClawCall
- Hi, I'm an AI assistant calling for a patient, Priya Shah, who'd like to book her annual physical. Her date of birth is April 11, 1989. Does Dr. Martinez have a weekday morning after June 10?
- Business
- Dr. Martinez is booked through July 8. I have Dr. Chen, also internal medicine, June 12 at 9:00.
- ClawCall
- She said any internist is fine if Dr. Martinez is full. Do you take Blue Shield PPO?
- Business
- We do. I'll need her to confirm the phone number on file before I book it.
- ClawCall
- One moment. I'll call her and connect her so she can confirm.
In this example ClawCall rings Priya, tells her the front desk is holding a 9:00 slot with Dr. Chen on June 12 and needs her to confirm her phone number, and connects her. She confirms, the appointment is booked, and the call result records the time, the clinician, and that the office takes her plan.
The brief made that possible. It named the visit type without clinical detail, gave a fallback when the first choice was full, and said when to bring the patient in. A vaguer request ("get me in soon") leaves the agent guessing, and the front desk has less patience for guesses than for a clear ask.
What to share, and what to leave out
The office will usually need your name and date of birth to find your record. You may include your own insurance IDs and health details needed for the errand, including for a family member you manage errands for. ClawCall has no HIPAA attestation today; tasks, transcripts and recordings are stored.
Under HIPAA, a business associate is a vendor that a provider or health plan engages, under a written agreement, to handle protected health information for it. ClawCall has no such agreement with your doctor. It calls as your assistant, so treat it the way you would a friend making the call: give it what the scheduler needs and nothing more.
ClawCall may request your own records and give your own health details to the office for your errand. It must never ask a call recipient for the recipient's own card details, SSN or government ID, passwords, one-time codes or health information. If the office needs you personally, ask ClawCall to loop you in. Joining the call does not by itself stop the recording.
When to make the call yourself
Emergencies are for 911 or a direct call, and ClawCall declines them. A new-patient intake that involves a long medical history is usually faster done yourself, because the scheduler's follow-up questions need your answers. Sensitive first appointments, such as a mental-health intake, may also be worth making in your own voice.
For routine logistics, ClawCall is a good fit: annual physicals, cleanings, follow-ups, rescheduling a missed appointment, checking whether a referral arrived, or calling a few urgent cares to ask about the wait. The agent does the dialing and the holding, and you join only when the office needs you.
Is it a fit?
When ClawCall is the right fit
- Booking, rescheduling, or confirming a routine appointment
- Asking about office hours, accepted insurance, or new-patient policy
- Confirming a referral was received
When ClawCall is not the right fit
- Asking a call recipient for their own health information
- Emergencies or same-day urgent medical issues. Call 911 or the office directly
FAQs
Will the office know it's an AI?
Yes. Every call opens with a notice that it is being recorded, and ClawCall says it is an AI whenever someone asks.
Can I include my insurance information?
The office will usually need your name and date of birth to find your record. You may include your own insurance IDs and health details needed for the errand, including for a family member you manage errands for. ClawCall has no HIPAA attestation today; tasks, transcripts and recordings are stored. It can still ask whether the office takes your plan by name.
What if they need to talk to me directly?
Ask ClawCall to loop you in. When the front desk needs you live, it calls you, explains who is waiting, and connects you if you agree.
Can it book for my child or a parent?
Yes, if you arrange their care. Give the patient's name and date of birth and say how you are related. The office decides what it will accept from a caregiver's assistant, and ClawCall can loop you in if they want to hear from you.
What happens if the office goes to voicemail?
ClawCall leaves a message only when your instructions ask for one. Otherwise it reports that it reached voicemail so you can decide whether to try again later.
What does it cost?
The free trial covers 30 calls and 30 minutes, whichever lasts later, with no credit card. After that, Unlimited is $4.99 a month for unlimited calls.
Looking for something else? Related errands: book a restaurant reservation by phone and dispute a bill over the phone. To compare tools, read the best AI that calls businesses for you or the best AI to wait on hold for you. You can also browse all use cases, see what else ClawCall's AI calling handles, or evaluate the AI phone call API.
Hand off the next call.
Free trial: 30 calls and 30 minutes, whichever lasts later. No credit card.